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Apologies for the inconvenience, if you follow the link you will get a one off discount code by way of apology.
Shipping Times:
We book and pack all orders for shipping within at most one business day of receiving them (in other words if your order is received on Monday it will be packed and booked by Tuesday and collected by Wednesday).
Domestic (Australian) Shipping Policy
We offer Australia wide Flat Fee Standard Shipping for $8.99 - and free shipping for purchases over $200 within Australia.
For this rate we typically ship with Sendle if possible with Auspost as our backup option for customers based in rural locations.
If you wish to guarantee your post goes with Auspost, please pick the Auspost option for $9.99.
We also offer express post for a flat $14.99.
All care is taken to package your parcel carefully and securely so that your minis arrive intact. Tracking will be provided.
While we endeavor to ensure your minis get to you as swiftly as possible given the ongoing disruption to couriers and postal services due to the COVID19 pandemic delays are possible so please be patient.
Environmental Policy:
As per our environmental policy we will only ship with carbon neutral carriers and use recycled packaging and boxes.
Shipping Times:
We book and pack all orders for shipping within at most one business day of receiving them (in other words if your order is received on Monday it will be packed and booked by Tuesday and collected by Wednesday).
International Shipping Policy:
International shipping fees are based on weight and location. While we have aimed to make these accurate if shipping and handling costs less than you have been charged we will refund the difference once shipping has been booked in.
While we will endeavour to ensure your minis get to you as swiftly as possible given the ongoing disruption to couriers and postal services due to the COVID19 pandemic significant delays are possible so please be patient. In some rare cases we may need to cancel your shipment or request extra shipping fees because of the limited service from couriers to your country.
Environmental Policy:
As per our environmental policy we will only ship with carbon neutral carriers and use recycled packaging and boxes.
Returns
We offer a 30 day no questions asked returns policy.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Sealed product that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at philophaster@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at philophaster@gmail.com and send your item to: 1 Heathfield Rd, Bellevue Heights, Adelaide SA 5050, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: 1 Heathfield Rd, Bellevue Heights, Adelaide SA 5050, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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